All visits are subject to a minimum charge of the first hour. You will be advised how much our hourly rate is when speaking to our team, which covers the time spent working at your property diagnosing, installing, servicing or carrying out any necessary repairs. This rate won’t include any parts or equipment hire if required.

Any time spent travelling to collect non standard materials (such as boiler parts, pumps etc) from our suppliers will be charged on the hourly rate, upto a maximum of 1 hour travel time.

We won’t charge you for the collection of standard/day-to-day parts as we carry these on our vehicles (such as pipe, fittings etc). Our engineers are equipped to carry out most appointments in a single visit. Where parts need to be ordered or collected, our engineer will inform you during the visit. Our minimum fee for the visit will still apply.

As part of our booking process we require a debit/credit card upfront to schedule an appointment where a deferred hold of 1 hours labour will be applied. Monies are not taken until we have attended your appointment.